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Pick up dry ice?
You can visit our Warehouse in Breda on weekdays between 9:00 and 17:00.
Quick answers to frequently asked questions
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Can Iceworx ship worldwide?
Yes, we offer worldwide coverage thanks to our partnership with affiliated carriers.
What types of samples can be shipped with Iceworx?
Iceworx can ship a wide range of samples that need to be kept refrigerated, such as medical samples, pharmaceuticals, and other temperature-sensitive materials. Contact us to learn more!
How does the shipping process work at Iceworx?
Our platform allows you to calculate the right box and quantity of dry ice, book and track your shipment, and automate customs documents.
How do I calculate the optimal box and amount of dry ice for my shipment?
Our platform calculates the optimal box and amount of dry ice based on the destination, dimensions and weight of your sample.
How does Iceworx help with customs clearance?
Based on the address and product information, our platform automatically generates and reports the correct customs documents.
How can I track my shipment?
You can easily track your shipment via our platform, where you will receive real-time updates.
Is it possible to manage multiple shipments at once via Iceworx?
Yes, our platform supports managing multiple shipments at once, saving you time and effort when shipping large quantities of samples.
What happens if my shipment is delayed or damaged?
In the event of delays or damage to your shipment, please contact our customer service for support and assistance in resolving the issue. We work closely with our carriers to ensure that your shipment arrives safely and on time.
How quickly can my shipment arrive at its destination?
Delivery time varies depending on the destination and the carrier chosen. Our platform offers different shipping options so you can choose the speed that best suits your needs.
What are the costs for using Iceworx?
The cost of using Iceworx varies depending on the destination, weight, and dimensions of your shipment. You can get an exact quote by calculating your shipment through our platform.
How do I start using Iceworx?
Contact one of our experts. Create an account and follow the steps to calculate, book and track your shipment.